Decision Making & Problem Solving in Management & Leadership & Business & Finance eBooks

Go Big or Go Home

5 Ways to Create a Customer Experience That Will Close the Deal

by Diana Kander, Tucker Trotter ...

How do underdogs close huge deals they have no business winning? How do rainmakers pull off a sale before the RFP is ever issued? They don't do it with a logical argument or even the best PowerPoint presentation. They do it by turning their pitch into an emotional experience that makes the customer think, "This just feels right." This book is your blueprint for tapping into a client's gut feeling ... Read more

$6.99 USD

How do underdogs close huge deals they have no business winning? How do rainmakers pull off a sale before the RFP is ever issued? They don't do it with a logical argument or even the best PowerPoint presentation. They do it by turning their pitch into an emotional experience that makes the customer think, "This just feels right." This book is your blueprint for tapping into a client's gut feeling
... Read more
Real-Time Leadership

Find Your Winning Moves When the Stakes Are High

by David Noble, Carol Kauffman ...

The best leaders, in the biggest moments, know how to read the situation, respond in the most effective way possible, and move forward. You can, too.The hardest part of leadership is mastering the inevitable high-risk, high-stakes challenges you will face. Whether you're making a split-second decision when your business is knocked sideways or you're finding the best strategy to navigate business ... Read more

$21.99 USD or Free with Kobo Plus

The best leaders, in the biggest moments, know how to read the situation, respond in the most effective way possible, and move forward. You can, too.The hardest part of leadership is mastering the inevitable high-risk, high-stakes challenges you will face. Whether you're making a split-second decision when your business is knocked sideways or you're finding the best strategy to navigate business
... Read more
Flow

Get Everyone Moving in the Right Direction . . . and Loving It

by Ted Kallman, Andrew Kallman ...

Simple is seldom easy to implement.However, as a recent Flow trainee puts it, "Flow 'plays nice' with everyone! And, it will enable you to successfully customize and implement whatever solution you choose."Flow is the distillation of over fifty years of successful, hands-on experience that has delivered more than 100 million US dollars in value-add to companies in Europe, the United States, and ... Read more

$8.99 USD or Free with Kobo Plus

Simple is seldom easy to implement.However, as a recent Flow trainee puts it, "Flow 'plays nice' with everyone! And, it will enable you to successfully customize and implement whatever solution you choose."Flow is the distillation of over fifty years of successful, hands-on experience that has delivered more than 100 million US dollars in value-add to companies in Europe, the United States, and
... Read more
The Sixth Sense

Accelerating Organizational Learning with Scenarios

by Kees van der Heijden, Ron Bradfield, George Burt, George Cairns, George Wright ...

This book helps managers move beyond the idea that the future of business will resemble the past and allows them to use scenarios to imagine multiple perspectives. The concepts of organizational realities, experience, and beliefs are explored to encourage and embrace change in business organizations for a successful future. ... Read more

$47.00 USD

This book helps managers move beyond the idea that the future of business will resemble the past and allows them to use scenarios to imagine multiple perspectives. The concepts of organizational realities, experience, and beliefs are explored to encourage and embrace change in business organizations for a successful future.
... Read more
The Transparent Leader

How to Build a Great Company Through Straight Talk, Openness and Accountability

by Herb Baum, Tammy Kling ...

Drawing on his experience as a leader in some of the nation's largest corporations, Baum issues a convincing call for honest, ethical, "transparent" dealing throughout the business world. Baum outlines the management techniques he uses within and without the company to get outstanding results without skirting the rules or bending the truth. Baum maintains that by fostering trust, integrity and ... Read more

$6.99 USD

Drawing on his experience as a leader in some of the nation's largest corporations, Baum issues a convincing call for honest, ethical, "transparent" dealing throughout the business world. Baum outlines the management techniques he uses within and without the company to get outstanding results without skirting the rules or bending the truth. Baum maintains that by fostering trust, integrity and
... Read more
The Leader Lab

Core Skills to Become a Great Manager, Faster

by Tania Luna, LeeAnn Renninger ...

What if you could become a great manager, leader, and communicator faster?The Leader Lab is a high-speed leadership intensive, equipping managers with the Swiss Army Knife of skills that help you handle the toughest situations that come your way.Through painstaking research and training over 200,000 managers, authors Tania Luna and LeeAnn Renninger, PhD (co-CEOs of LifeLab Learning) identified the ... Read more

$13.00 USD

What if you could become a great manager, leader, and communicator faster?The Leader Lab is a high-speed leadership intensive, equipping managers with the Swiss Army Knife of skills that help you handle the toughest situations that come your way.Through painstaking research and training over 200,000 managers, authors Tania Luna and LeeAnn Renninger, PhD (co-CEOs of LifeLab Learning) identified the
... Read more
Lead from No

A Systematic Approach to Leadership Negotiation

by Jim Camp Jr ...

When you hear the word "negotiation," what comes to mind? Do you imagine a business agreement where both sides reach a mutually beneficial solution? Maybe you picture big deals such as sales, contracts, procurement, mergers, and acquisitions? Perhaps you also think of compromise, win-win, or getting someone to say "yes"?Would you consider "leadership" as a critical type of negotiation? If you lead ... Read more

$6.99 USD

When you hear the word "negotiation," what comes to mind? Do you imagine a business agreement where both sides reach a mutually beneficial solution? Maybe you picture big deals such as sales, contracts, procurement, mergers, and acquisitions? Perhaps you also think of compromise, win-win, or getting someone to say "yes"?Would you consider "leadership" as a critical type of negotiation? If you lead
... Read more
Language That Leads

Communication Strategies that Inspire and Engage

by Kasia Wezowski ...

Inspire and motivate your team using powerful verbal and nonverbal communication strategies.Today’s leaders need to use effective, empathetic communication to bring out the best in their team members and let each individual shine.Kasia Wezowski, a leading researcher on body language and communication skills, combines her cutting-edge research with Marshall Goldsmith’s leadership development ... Read more

$7.99 USD

Inspire and motivate your team using powerful verbal and nonverbal communication strategies.Today’s leaders need to use effective, empathetic communication to bring out the best in their team members and let each individual shine.Kasia Wezowski, a leading researcher on body language and communication skills, combines her cutting-edge research with Marshall Goldsmith’s leadership development
... Read more
Left Brain, Right Stuff

How Leaders Make Winning Decisions

by Phil Rosenzweig ...

Left Brain, Right Stuff takes up where other books about decision making leave off. For many routine choices, from shopping to investing, we can make good decisions simply by avoiding common errors, such as searching only for confirming information or avoiding the hindsight bias. But as Phil Rosenzweig shows, for many of the most important, more complex situations we face -- in business, sports, ... Read more

$28.99 USD

Left Brain, Right Stuff takes up where other books about decision making leave off. For many routine choices, from shopping to investing, we can make good decisions simply by avoiding common errors, such as searching only for confirming information or avoiding the hindsight bias. But as Phil Rosenzweig shows, for many of the most important, more complex situations we face -- in business, sports,
... Read more
An Introductory Guide to Systems Thinking

by David Kerr ...

The world around us is comprised of systems - organisational systems, business systems, political systems, family systems, inter-personal systems, biological systems, economic systems - the list goes on.This eBook, written by an experienced systems thinker and consultant, helps the reader develop an appreciation of the nature of systems - what they comprise of, how they function, how they sustain ... Read more

$4.75 USD or Free with Kobo Plus

The world around us is comprised of systems - organisational systems, business systems, political systems, family systems, inter-personal systems, biological systems, economic systems - the list goes on.This eBook, written by an experienced systems thinker and consultant, helps the reader develop an appreciation of the nature of systems - what they comprise of, how they function, how they sustain
... Read more
為什麼我們會被騙？：破解金錢騙局、假新聞、政治謊言背後的詐騙機制

Nobody's Fool: Why We Get Taken In and What We Can Do about It

by 丹尼爾．西蒙斯, Daniel Simons, 克里斯．查布利斯, Christopher Chabris ...

Translated by 龐元媛 ...

Series series 財經企管
詐騙常在你的「信以為真」《為什麼你沒看見大猩猩？》作者新作揭發騙局背後的心理操弄人人偶爾都會被騙。──前美國國防部長馬提斯騙子就是騙騙騙，一直騙。──創作歌手泰勒絲謊言飛奔於前，真相只能蹣跚著追趕在後。等人們恍然大悟，卻是為時已晚。鬧劇已成過去，謊言已然奏效。──《格列佛遊記》作者斯威夫特「在騙子、冒牌專家、陰謀論傳播者橫行的時代，本書是投資人、消費者、一般民眾必備的生存指南。」──亨利克（Diana B. Henriques）即使是最聰明的人，難免也有被騙的時候，從銀行帳戶被詐騙一空、政治人物謊言連篇、假新聞、各式不實廣告，到論文造假……等，騙子耍的花招、編造的劇本之所以奏效，是因為利用我們的「四大認知習慣」。這些習慣是生活思考捷徑，有時也會帶我們走向死巷：1.專注：只專注眼前的資訊，忽略你沒看見的資訊<... ... Read more

$11.99 USD

詐騙常在你的「信以為真」《為什麼你沒看見大猩猩？》作者新作揭發騙局背後的心理操弄人人偶爾都會被騙。──前美國國防部長馬提斯騙子就是騙騙騙，一直騙。──創作歌手泰勒絲謊言飛奔於前，真相只能蹣跚著追趕在後。等人們恍然大悟，卻是為時已晚。鬧劇已成過去，謊言已然奏效。──《格列佛遊記》作者斯威夫特「在騙子、冒牌專家、陰謀論傳播者橫行的時代，本書是投資人、消費者、一般民眾必備的生存指南。」──亨利克（Diana B. Henriques）即使是最聰明的人，難免也有被騙的時候，從銀行帳戶被詐騙一空、政治人物謊言連篇、假新聞、各式不實廣告，到論文造假……等，騙子耍的花招、編造的劇本之所以奏效，是因為利用我們的「四大認知習慣」。這些習慣是生活思考捷徑，有時也會帶我們走向死巷：1.專注：只專注眼前的資訊，忽略你沒看見的資訊<...
... Read more
The 3-Minute Mindset

Choose Your Thoughts. Change Your Life.

by Jon Acuff ...

You Are the Cavalry You've Been Waiting For.Your boss won't eat your healthy lunch for you. Your friend won't write your book. The next-door neighbor won't launch your side hustle. You are always the one who has the best shot at changing your life. No one has as much stake in you . . . as you.Jon Acuff was skeptical when he first encountered mindset. He didn't want silly mantras or motivational ... Read more

$17.99 USD

You Are the Cavalry You've Been Waiting For.Your boss won't eat your healthy lunch for you. Your friend won't write your book. The next-door neighbor won't launch your side hustle. You are always the one who has the best shot at changing your life. No one has as much stake in you . . . as you.Jon Acuff was skeptical when he first encountered mindset. He didn't want silly mantras or motivational
... Read more
Supply Chain Risk Management

Vulnerability and Resilience in Logistics

by Donald Waters ...

Vulnerability to sudden supply chain disruption is one of the major threats facing companies today. The challenge for businesses today is to mitigate this risk through creating resilient supply chains.Addressing this need, ***Supply Chain Risk Management***guides you through the whole risk management process from start to finish. Using jargon-free language, this accessible book covers the ... Read more

$58.99 USD

Vulnerability to sudden supply chain disruption is one of the major threats facing companies today. The challenge for businesses today is to mitigate this risk through creating resilient supply chains.Addressing this need, ***Supply Chain Risk Management***guides you through the whole risk management process from start to finish. Using jargon-free language, this accessible book covers the
... Read more
Interpersonal Skills for Portfolio, Program, and Project Managers

by Ginger Levin DPA, PMP, PgMP ...

Improve Your Interpersonal Skills to Achieve Greater Management Success!Any formula for management success must include a high level of interpersonal skills. The growing complexity of organizational portfolios, programs, and projects, as well as the increasing number and geographic dispersion of stakeholders and employees, makes a manager's interpersonal skills critical. The frequency and variety ... Read more

$40.99 USD

Improve Your Interpersonal Skills to Achieve Greater Management Success!Any formula for management success must include a high level of interpersonal skills. The growing complexity of organizational portfolios, programs, and projects, as well as the increasing number and geographic dispersion of stakeholders and employees, makes a manager's interpersonal skills critical. The frequency and variety
... Read more
金錢陷阱：軟銀集團前總裁以扣人心弦的商業傳奇，揭露科技泡沫的真實與幻象

The Money Trap: Lost Illusions Inside the Tech Bubble

by 阿洛．薩瑪, Alok Sama ...

Translated by 張嘉倫 ...

ARM、NVIDIA、TikTok⋯⋯唯一揭露巨額投資現場的紀實－✮ 史上最大「願景基金」核心交易推動者的第一手視角✮ 從科技與金融的最前線揭示市場真相✮ 破除獨角獸神話與誇大炒作的迷思✮ 新創團隊、投資人、企業經營者的冷靜教科書✮特別收錄：寫給台灣讀者的作者序《金錢陷阱》絕非是頌揚財富或生意場上的風光或神話，而是指出那看似光鮮的追逐，往往終究是一場虛無。所幸，這樣的訊息，永遠不會過時。──阿洛．薩瑪 Alok Sama本書作者詳實描寫了在摩根士丹利的職涯，以及在軟銀與孫正義一同參與全球最知名科技公司的投資與併購，包括：安謀、雅虎、輝達、TikTok、Uber、T-Mobile、阿里巴巴和WeWork。▍在科技領域流動的龐大資金，真能為我們帶來更美好的繁榮願景？以成功與失敗為主軸，為讀者展現豐富的業... ... Read more

$12.99 USD

ARM、NVIDIA、TikTok⋯⋯唯一揭露巨額投資現場的紀實－✮ 史上最大「願景基金」核心交易推動者的第一手視角✮ 從科技與金融的最前線揭示市場真相✮ 破除獨角獸神話與誇大炒作的迷思✮ 新創團隊、投資人、企業經營者的冷靜教科書✮特別收錄：寫給台灣讀者的作者序《金錢陷阱》絕非是頌揚財富或生意場上的風光或神話，而是指出那看似光鮮的追逐，往往終究是一場虛無。所幸，這樣的訊息，永遠不會過時。──阿洛．薩瑪 Alok Sama本書作者詳實描寫了在摩根士丹利的職涯，以及在軟銀與孫正義一同參與全球最知名科技公司的投資與併購，包括：安謀、雅虎、輝達、TikTok、Uber、T-Mobile、阿里巴巴和WeWork。▍在科技領域流動的龐大資金，真能為我們帶來更美好的繁榮願景？以成功與失敗為主軸，為讀者展現豐富的業...
... Read more
Truth

How the Many Sides to Every Story Shape Our Reality

by Hector Macdonald ...

For fans of Nudge, Sway, and The Art of Thinking Clearly, a fascinating dive into the many ways in which "competing truths" shape our opinions, behaviors, and beliefs."In a time when truth is under assault, Hector Macdonald is here to defend it. He offers clear-eyed, compelling guidelines for becoming a more accurate consumer and producer of information."—Adam Grant, author of Give and Take, ... Read more

Was $14.99 USD Now $1.99 USD

For fans of Nudge, Sway, and The Art of Thinking Clearly, a fascinating dive into the many ways in which "competing truths" shape our opinions, behaviors, and beliefs."In a time when truth is under assault, Hector Macdonald is here to defend it. He offers clear-eyed, compelling guidelines for becoming a more accurate consumer and producer of information."—Adam Grant, author of Give and Take,
... Read more
Inside Jobs

Why Insider Risk Is the Biggest Cyber Threat You Can't Ignore

by Joe Payne, Jadee Hanson, Mark Wojtasiak ...

From data security company Code42, Inside Jobs offers companies of all sizes a new way to secure today’s collaborative cultures—one that works without compromising sensitive company data or slowing business down. Authors Joe Payne, Jadee Hanson, and Mark Wojtasiak, seasoned veterans in the cybersecurity space, provide a top-down and bottom-up picture of the rewards and perils involved in running ... Read more

$16.99 USD

From data security company Code42, Inside Jobs offers companies of all sizes a new way to secure today’s collaborative cultures—one that works without compromising sensitive company data or slowing business down. Authors Joe Payne, Jadee Hanson, and Mark Wojtasiak, seasoned veterans in the cybersecurity space, provide a top-down and bottom-up picture of the rewards and perils involved in running
... Read more
Qlik according to HIC

by Henric I Cronström ...

Analyze data using Qlik analyticsThis book is for anyone that develops Qlik Sense or QlikView apps - either entire apps, or individual visualizations in existing apps. Developers will be helped by the numerous scripting examples, and power users will find many ways to improve their Qlik skills. All longer scripts can be downloaded from HIC's web site.Book descriptionThis book contains all of the ... Read more

$35.99 USD

Analyze data using Qlik analyticsThis book is for anyone that develops Qlik Sense or QlikView apps - either entire apps, or individual visualizations in existing apps. Developers will be helped by the numerous scripting examples, and power users will find many ways to improve their Qlik skills. All longer scripts can be downloaded from HIC's web site.Book descriptionThis book contains all of the
... Read more
Building High Performance Government Through Lean Six Sigma: A Leader's Guide to Creating Speed, Agility, and Efficiency

by Mark Price,Walter Mores,Hundley M. Elliotte ...

Your handbook to successful LSS deployment in federal services Implementing Lean Six Sigma in a federal agency can be a vastly different process than applying it in the private sector; with government comes a host of unique challenges and complexities. Written by an author team that ranks among the few recognized LSS leaders who have worked directly with its deployment in the federal sector, Lean ... Read more

$19.99 USD

Your handbook to successful LSS deployment in federal services Implementing Lean Six Sigma in a federal agency can be a vastly different process than applying it in the private sector; with government comes a host of unique challenges and complexities. Written by an author team that ranks among the few recognized LSS leaders who have worked directly with its deployment in the federal sector, Lean
... Read more
Key Management Models

The 75+ Models Every Manager Needs To Know

by Gerben Van den Berg, Paul Pietersma ...

This best selling management book is a true classic. If you want to be a model manager, keep this new, even better 3rd edition close at hand.Key Management Models has the winning combination of brevity and clarity, giving you short, practical overviews of the top classic and cutting edge management models in an easy-to-use, ready reference format.Whether you want to remind yourself about models ... Read more

$22.99 USD

This best selling management book is a true classic. If you want to be a model manager, keep this new, even better 3rd edition close at hand.Key Management Models has the winning combination of brevity and clarity, giving you short, practical overviews of the top classic and cutting edge management models in an easy-to-use, ready reference format.Whether you want to remind yourself about models
... Read more
The Medici Effect, With a New Preface and Discussion Guide

What Elephants and Epidemics Can Teach Us About Innovation

by Frans Johansson ...

Why do so many world-changing insights come from people with little or no related experience? Charles Darwin was a geologist when he proposed the theory of evolution. And it was an astronomer who finally explained what happened to the dinosaurs.Frans Johansson's The Medici Effect shows how breakthrough ideas most often occur when we bring concepts from one field into a new, unfamiliar territory ... Read more

$20.99 USD or Free with Kobo Plus

Why do so many world-changing insights come from people with little or no related experience? Charles Darwin was a geologist when he proposed the theory of evolution. And it was an astronomer who finally explained what happened to the dinosaurs.Frans Johansson's The Medici Effect shows how breakthrough ideas most often occur when we bring concepts from one field into a new, unfamiliar territory
... Read more
The Grid

The Decision-making Tool for Every Business (Including Yours)

by Matt Watkinson ...

____________________This ground-breaking book from award-winning author MATT WATKINSON reveals the fundamental, inseparable elements behind the success of every business.The Grid provides the mental scaffolding to help you:· Evaluate and refine product and service ideas· Reduce risk by considering the broader impact of strategic decisions· Iden... ... Read more

$13.59 USD

____________________This ground-breaking book from award-winning author MATT WATKINSON reveals the fundamental, inseparable elements behind the success of every business.The Grid provides the mental scaffolding to help you:· Evaluate and refine product and service ideas· Reduce risk by considering the broader impact of strategic decisions· Iden...
... Read more
HBR's 10 Must Reads on Design Thinking (with featured article "Design Thinking" By Tim Brown)

by Harvard Business Review, Tim Brown, Clayton M. Christensen, Indra Nooyi, Vijay Govindarajan ...

Series series HBR's 10 Must Reads
Use design thinking for competitive advantage.If you read nothing else on design thinking, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you use design thinking to produce breakthrough innovations and transform your organization.This book will inspire you to:Identify customers' "jobs to be done" and build ... Read more

$17.99 USD or Free with Kobo Plus

Use design thinking for competitive advantage.If you read nothing else on design thinking, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you use design thinking to produce breakthrough innovations and transform your organization.This book will inspire you to:Identify customers' "jobs to be done" and build
... Read more
Leading Professionals

Power, Politics, and Prima Donnas

by Laura Empson ...

Professional organizations—such as accounting and consulting firms, law firms, and investment banks—are fundamental to the functioning of the global economy. Yet many of the most powerful are notoriously private. This book uncovers the complex, messy, and surprisingly emotional challenges of leading professional organizations—revealing the realities that lies beneath the 'professional' surface ... Read more

$18.99 USD

Professional organizations—such as accounting and consulting firms, law firms, and investment banks—are fundamental to the functioning of the global economy. Yet many of the most powerful are notoriously private. This book uncovers the complex, messy, and surprisingly emotional challenges of leading professional organizations—revealing the realities that lies beneath the 'professional' surface
... Read more

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